Frequently Asked Questions:
Would VSMMC still accommodate other admissions aside from COVID- 19 related cases?
Yes, VSMMC continues to provide basic essential services aside from admitting severe and critical COVID-19 cases.
When will be the face to face consultation and elective cases admissions resume?
We will be able to resume face to face OPD consultation and admission for elective surgeries if there is a decline of the existing local transmission of COVID-19 cases to enable us to implement infection prevention control for patient safety.
When and how to avail the MALASAKIT Program?
WHEN to avail of MALASAKIT Program?
1. After consultation was successfully secured here at VSMMC-OPD and with prescribed medical needs, he or she can avail of MALASAKIT service/s.
2. For VSMMC admitted case, as long as patient is a service case, MALASAKIT service/s can be availed.
HOW to avail of MALASAKIT Program?
1. For VSMMC non-admitted patient or OPD case, he or she will physicall present medical needs to MALASAKIT Center.
2. After service admission is strengthened through MSS assessment, needs are provided at the onset of admission till patient is ordered may go home. Accumulated hospital expenses reflected through patients Statement of Accounts are process by Medical SocialService providing MALASAKIT service/s. GENERALLY, only VSMMC OPD and or VSMMC Admitted service case can avail of VSMMC MALASAKIT Program and service/s.
How would the private patients differ from the charity ones?
MSS Classification establishes the difference between charity and private patients.
Charity patients MSS classification are:
Class C1, C2, C3 and D.
Private patients MSS classification are:
Class B and A. MSS classified service patient/s are accorded funding assistance, however those patients under private category are not accorded funding assistance.
What is the process of TELECONSULTATION and its daily limit?
The OPD Customer Service Unit is the entry point of all ambulatory non emergency patients who seek teleconsultation services.
The CSU representative will forward the demographic profile of the patient to the concerned department of their teleconsultation service.
Its daily limit depends upon the department.
If it exceeds beyond their daily limit the patient will be rescheduled the following day.
Due to the implementation of “NO WATCHERS POLICY”, how would the patient’s significant others/ loved ones know their patient’s status?
The patient's significant others/loved ones should provide an active contact number for our medical social workers, nurses and attending physicians to be able to communicate regarding the patient's status and needs.
In the walk-thru/drive-thru swab testing, it is free of charge? How and when they can get the result?
The Drive-thru/Walk-thru Swab Testing Service is FREE OF CHARGE and is available on weekdays at 9:00AM-3:00PM.
Results shall be sent to you via email within 4 days.
Your Local Government Unit (LGU) shall also receive a copy through DOH-RESU for contact tracing.
Knowing that walk-thru/drive-thru swab testing appointment is based on the patient’s preferred date and time, is there a possibility that they can modified their schedule? Can they let anyone use their appointment instead?
Swab Testing appointment availability is based on a set number of clients that can be accommodated within a day.
Thus, we cannot modify the schedule once it has been registered.
In the same manner, this slot, if not availed, cannot be transferred to another client.
In the cases of HAMA and transferred patients to other hospital, can they still use their Phil Health and avail the MALASAKIT Program?
As long as the transfer is not a personal choice and to a privately own health facility, assistance is provided including MALASAKIT service/s
.For HAMA cases, as long as it is not for the reason of transferring to a private health facility assistance ia accorded including that of MALASAKIT service/s.
