The Office of Strategy Management of VSMMC welcomes you to our virtual home.
We remain true to our brand of care of providing quality healthcare services. We humbly invite you to utilize our rebranded website for you to have better accessibility of accurate information, and for you to be properly guided in acquiring medical assistances and different services provided.
This rebranding and reformatting of our official website shall give more access and information that our stakeholders need with regards to our institution. The website provides everyone a virtual tour of what and who VSMMC is, the current happenings and its updates.
Moving forward, we shall be able to cater all your concerns promptly, and all health-related information shall be delivered on time.
We in VSMMC promise to continue providing health care services that are available, accessible, and acceptable to all regardless of social status as this is our passion, our purpose, our pride. We ensure better healthcare outcomes, responsive health system, and financial risk protection for our stakeholders.
You are part of this wonderful home of our #sharedidentity.
Kay dinhi sa Sotto, “Kalidad Nga Serbisyo, Among Garbo!”
ATTY. REY CRIS A. PANUGALING, MSPH-HA, CHA, CHRME
Attorney IV/ Head, Office of Strategy Management
CUSTOMER RELATIONSHIP MANAGEMENT SECTION
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| Customer Relationship Management Section is a section under the Office of Strategy Management mandated to help address directly the concerns of our internal and external customers which aims to improve health outcomes, increased patient satisfaction and reduced disparities in care. |
| The following functions of the CRMS: |
| a. Collect, tabulate, process and analyze Customer Satisfaction Survey which measures the satisfaction of the patient/customers with the services given by the institution. |
| b. Conduct indoctrination program in the health care institution shall aid the individual to know their respective roles and responsibilities as an employee of this institution. This shall enhance organizational culture. |
| c. Accommodate, document and endorsed complaints from the hospital clients and personnel. |
| d. Provides personal guidance to patients as they move through the health care system. The potential benefits of patient case managers include improved health outcomes, increased patient satisfaction and reduced disparities in care. |
| e. Coordinates with the Nurse Supervisors in each area to monitor allocations and availability of hospital beds. Monitors the case and schedule of the patients to ensure they receive quality services in a timely manner. |
PLANNING AND DEVELOPMENT SECTION
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| The Planning and Development Section (PDS) is responsible to lead as the oversight of the management, execution and progress reporting on program, projects initiatives, and the like that are needed to be implemented to drive the desired outcomes. These are the following functions of PDS, to wit: |
| a) implements, coordinates and develops strategic operational and administrative programs, projects and services of broad significance to the medical institution; |
| b) conducts the review, assessment and evaluation of the IPCR, DPCR and OPCR targets and ratings for performance review and evaluation stage in coordination with the Human Resource Development Office and Performance Management Team (PMT); |
| c) performs the assessment and review of the submitted Job Order Personnel request subject for MCC’s approval and ensures monitoring and reviews of the prompt submission of external reports requested by other agencies; |
| d) spearheads the monitoring and evaluating of all Health Facility Enhancement Programs implementation and accomplishments; |
| e) reviews the submission of the hospital financial reports and consolidate internal reports submitted from the VSMMC offices/sections; |
| f) monitors the operation and acts as the counterpart of the Health Facility Development Bureau of the DOH-Central Office that facilitates, assists and coordinates health facility-based programs, policies, operations, research performance, data management and strategies on the Health Facility Development of the institution; and |
| g) closely coordinates with other sections/offices in the medical center serving as the bird's eye view of the MCC before providing his approval. |
DATA PROTECTION OFFICE
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| The Data Protection Office has the fiduciary responsibilty to ensure that Vicente Sotto Memorial Medical Center (VSMMC) as a duly registered Personal Information Controller (PIC) with the National Privacy Commission is committed to uphold its general obligations as mandated by RA 10173 commonly known as the Data Privacy Act of 2012 as follows; adhere to the data privacy principles of Legitimate purpose, Transparency and Proportionality; Implement data privacy and protection security measures; and uphold data subject rights. These are the primary Hospital Data Protection Services that employee and staff can avail; 1. Inform and advise the institution and its employees of their obligations under the Data Privacy Act (DPA) of 2012 in cognizance of the DPA provision, its IRR and other related issuances of the NPC by conducting regular DPA lecture to new hires and DPO-briefing as requested by specific department/section; 2. Strictly monitor and implement stringent measures by way of data protection officer's advisory opinion and recommendation on privacy related risk mitigation and support them with development of compliance measures/ remedial action plan including random privacy rounds; and 3. Respond promptly to all data protection and privacy concern/ queries. 4. Facilitation of e-FOI request. 5. Facilitation of surveillance visits. 6. Issuance of Data Privacy certification. 7. Review of research protocols in the purview of data privacy and protection. 8. Assessment and monitoring of data access requests. |
QUALITY IMPROVEMENT AND PATIENT SAFETY
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| QUALITY IMPROVEMENT & PATIENT SAFETY has 2 sections, the Quality Management System (QMS) and Patient Safety & Quality on Records (PSQR). |
| PATIENT SAFETY & QUALITY ON RECORDS (PSQR) |
| Safeguard and uphold the best interest of the medical institution and its stakeholders in maintaining an evidence-based approach in healthcare through the conduct of a proactive examination or audit on the quality, effectiveness and adequacy of charts and records, and other related documents which serve as a primary tool in the identification and in the settlement of concerns, incidents and management issues which could be directly or indirectly found through the examination of documents. |
| Office Functions: |
| 1. Conduct periodic audit on patient’s health record for its completeness, accuracy and adequacy. |
| 2. Analyze and investigate concerns, incidents and management issues which could be directly or indirectly found through the examination of charts and records and other related documents. |
| 3. Issue formal requests with the concurrence of the Head of the Office of Strategy Management and/or the Office of the Medical Center Chief for the examination of other pertinent documents other than the patient’s health record which are necessary for the effective resolution of audit findings. |
| 4. Submit audit observations to concerned departments and offices periodically, for their continued guidance, appropriate action and recommendation. |
| 5. Issue Notice of Audit Findings with the concurrence of the Head of the Office of Strategy Management and the Office of the Medical Center Chief to the concerned Department Head for failure to act on the audit observation within the allowable period. |
| 6. Submit a proposed audit resolution with the concurrence of the Head of the Office of Strategy Management, and the Office of the Medical Center Chief, to the Executive Committee for the discussion and resolution of issues that remain pending after the lapse of the allowable period to challenge or resolve an audit finding by the concerned department. |
| 7. Propose preventive measures and other related recommendations to the concerned departments and offices. |
| 8. Coordinate with the Hospital Information Management in the any concern relating to patient charts and records. |
| 9. Ensure that the identified cases are completely resolved with finality. |
| 10. Reinforce hospital policy and manual, and other related laws, memorandums and circulars issued by the Department of Health and other agency of the government. |
| QUALITY MANAGEMENT SYSTEM (QMS) |
| The Primary focus of quality management system is to meet customer requirements, to strive to exceed customer expectations and tasks that must be accomplished to maintain a desire level of excellence. |
| 1. To ensure that the established quality management system is regularly verified for suitability and areas for improvement are identified. |
| 2. Establish an effecient and deffective system of recording incoming documented information through email and other telecommunications platforms that are affecting the products/service quality of the QMS. |
| 3. Establish a quality and standardized flow in reporting and procesessing sentinel events |
| 4. Establish and maintain documented control of non- conformance and corrective action procedures to ensure effective implementation of the actions. |
| 5. To ensure that the risk is properly identified, analyzed and evaluated in all processess |
| 6. Provide a system of managing, controlling, disposing and maintaining records regardless of physical form or characteristics within the medical center. |
| 7. Establish process flow, handling and control of essential documents affecting the products/service of the quality management system |
INTERNAL CONTROL OFFICE
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| In general, the Internal Control Office (ICO) helps in safeguarding the institution's resources by introducing the necessary control measures. |
| Specifically, the ICO has three (3) subsections with the following roles and responsibilities: 1. Financial Control a. Audits budgeting and financial reports; b. Monitors the budget allocations and cash flow of the available fund source; c. Monitors the obligated and disbursed funds d. Issues Internal Audit Observation Memorandum (IAOM) to address audit findings. 2. Procurement Control a. Monitors the procurement activities in line with the institution’s annual procurement plan; b. Checks the progress of biddings conducted; and c. Issues Internal Audit Observation Memorandum (IAOM) to address audit findings. 3. Inventory and Consignment Control a. Monitors the inventory of supplies and medicines; and b. Monitors the conduct of consignment activities c. Helps determine the fast moving supplies and medicines; d. Issues Internal Audit Observation Memorandum (IAOM) to address audit findings. |
| The office also conducts audit on BAC Resolutions, Purchase Orders and Disbursement Vouchers to ensure completeness and compliance to relevant laws and regulations |
COMMUNICATIONS AND REPUTATION ENHANCEMENT SECTION
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